I'm new and I need advise

Postby anotherstormyday » Fri May 04, 2018 5:25 am

Hello I'm new and I need help!! I have gone through a few jobs... kept looking for my dream job... and I believe I found it. Here is my dilemma:

The person training me is inept! She is good at her job, but she is a terrible teacher... and if she keeps complaining about my progress I'm afraid I'll lose my dream job. I composed the following letter to give to my boss.... what do you all think?

Thursday, May 3, 2018

Dear Michelle,

I would like to expand on what I shared with you yesterday regarding the mixed messages and contradictory instructions I have received during my training.

Please let me begin by saying I really like Wendy. Wendy is great at her job, but not everyone is great at teaching.

These are examples of some of the contradictions I receive from training with Wendy:

“You need to jump in and just do things and learn from your mistakes,”
and,
“If you make a mistake, that is ON YOU.”

“You need to figure things out for yourself”… yet when I’m on the phone she listens to my conversations and talks in my ear as to what she THINKS I’m having a conversation about while I’m trying to listen in my other ear. For example, a patient asked who is it that is in charge of writing letters? I said “What type of letters?” She heard “letters” and began talking in my ear that it was probably about a reminder letter while I was trying to listen to the patient. It was not about a reminder letter; it was about a letter so she could be released to go back to work. It is difficult to listen to the patient and figure things out on my own when she is also talking to me, and then gets upset if I don’t hear her at the same time that I am trying to hear the patient.

“When you fax something, lay it on the counter to make sure the fax went through.”
and,
“You need to clean up your mess on the counter and not leave your faxes there!“

“You need to jump in and pick up that phone!”
and,
“Why did you pick up that phone when you were helping someone else in front of you?” (This I explained to her… it is when I didn’t know that person was the same one sitting on the chair in front of me. I had just left a voicemail for that same person and I told Wendy this. Wendy was working with Reagan on this patient and I was not in the loop – I was only asked to schedule the Full body bone scan.) I was embarrassed about the reprimand, and assured her that if I knew the patient was in front of me, I would have put the phone on hold.

Another time a patient asked about our charges for private pay – I asked Wendy what to do with the call.... Wendy said “that is a Sue thing” I immediately called Sue… not hearing in the background in my other ear that Carmella had more information on the subject for that particular patient… and since I had already called Sue and Sue began explaining charges to me; I felt it was a good opportunity to learn from Sue and I didn’t want to interrupt her and hang up. Wendy was upset that I stayed on the phone with Sue and when I hung up Wendy reprimanded me for calling Sue when I should have listened to Carmella. Honestly I didn’t hear Carmella speaking before I called Sue or obviously I would not have called Sue. It is quite loud out front sometimes. I’m not complaining about the noise – it happens; but my point is I have more common sense than I feel I’m given credit.

Yesterday during the lunch break, Brandy gave me some great advice. I told her that as you and the girls said I needed to improve my documentation skills. Brandy gave me specific examples of how to do this – in ways I hadn’t thought of. This was very helpful to me. I felt more confident after a few minutes with Brandy than I had in several days.

At the end of the day yesterday, I gave Wendy an opportunity to give me some positive feedback. (I was fishing for a compliment). Unfortunately, Wendy only had more criticisms for me.

I just want you to know my take on my training these 4 -5 weeks. As I’m sure you are aware, it generally it takes six months for a new employee to really start to get a new job “down.” I don’t think it will take me that long. I really feel that I’ve learned a lot during the past 4-5 weeks about Urology as well as scheduling and even ordering X-rays and scans at KOI. I have interacted with other offices in a positive way as well, getting to know some of the ladies that work at the hospital and other offices.

As you know, this it is all new to me. I promise you I will excel at this job. I love this job! I do take things slowly at first, but that is because I want to get things right. The speed comes along later for me. As you have said, it is important to do things correctly and not create bad habits.

When I am learning, it helps me to know “why” I’m doing something. For example, “Why am I filling out this form?” “Because the patient is having an X-ray or a Scan at the hospital.” Not just “When you see “CT-IVP… find this form and mark these boxes.” (I hope that makes sense?)

I just know this about myself – I start slow and then I excel. I hope all of this information helps you get a glimpse of who I am and where I’m at in the training process.

I truly appreciate Wendy’s help and harbor absolutely no ill feelings whatsoever. I like Wendy and I feel that she has the best intentions, but some people just have a knack for training others and some don’t. My experience at NIU has been very positive. I just want you to have a clear report on my training and how I feel things are coming along. Again, I love this job and I know I’ll excel. I want to excel and I look forward to coming to work.

Thank you for the opportunity to let me improve my skills.

Best Regards,

Jodi


I'm hoping to give the letter to my boss tomorrow. Please give me input? Thank you in advance!!!!
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#1

Postby Candid » Fri May 04, 2018 7:07 am

I don't think it's a good idea to start a new job with a letter of complaint about the person required to train you.
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#2

Postby Richard@DecisionSkills » Fri May 04, 2018 6:48 pm

What do you know about Wendy? How many employees has she trained previously? How many years has she worked for the company?

Your goal is to get through training. Period. If I'm the boss that receives this letter, in charge of HR or the decision to keep you on and I read that letter, I say you are not a good fit, no hard feelings, good luck with your next job.

Why?

It isn't because you might not be correct. You might have very valid points regarding Wendy as a trainer. The reason I say you are not a good fit and let you go is because you have just foreshadowed your problem solving skills. The organization can only expect to have letter after letter after letter to deal with in the future.

Your best approach is to be goal focused, the goal being to pass training. It only matters if Wendy is giving you feedback that you are passing the training program. If you are not passing, if you are failing the program then don't focus on Wendy. Focus on asking Wendy specific points regarding those areas where she believes you are struggling.

Delete the letter.
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#3

Postby Richard@DecisionSkills » Fri May 04, 2018 7:02 pm

Oops, I missed something. You have already been talking to the boss about Wendy. Michelle already knows you believe Wendy is inept so the letter is not a total blindside.

Did Michelle ask you to write a letter?

If I'm the boss... because we had a conversation already I then feel partly responsible for making you feel comfortable to express in writing exactly how you feel.

Regardless, it still sends up red flags regarding your problem solving skills and I would reasonably conclude this is how you would approach any issue. If one day you take issue with my being "inept" I can expect the same treatment.

And another issue if I'm Michelle...I can expect you will have issues with your peer group and resort to a similar problem solving strategy.
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