Emotional Intelligence and Communication

Postby sheik23 » Wed Feb 12, 2014 5:26 pm

Hello,

I am an MBA Student at the University of Mauritius doing my final year. As
part of my MBA program,I must submit a Dissertation by the end of this
August 2014. The title of my project is:

THE IMPACT OF EMOTIONAL INTELLIGENCE ON COMMUNICATION IN A BUSINESS PROCESS OUTSOURCING ORGANISATION OF MAURITIUS

Also, the Research Question and Objectives that I have been able to derive
are as:

*Research Question:*

How can emotional intelligence competencies benefit the payroll agent in
communicating with the organisation's clients?

*Research Objectives:*

· To identify the communication skills of the payroll agent in the business process outsourcing department of the company.

· To determine the impact of emotional intelligence in delivering quality services to clients.

· To determine how emotional intelligence competencies can be
supportive to agents during the communication process with their clients.

· To recommend a list of additional skills to better equip agents
in managing their clients.

For my survey, I will need to design a questionnaire based on the above
objectives.


Can anyone have an overview of it and let know if I am in the good
direction and what types of questions should I be asking to my sample
population for this dissertation?

Many thanks is advance
sheik23
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#1

Postby jmd » Wed Feb 19, 2014 12:28 pm

Outsourcing involves loss of job, redeployment, and outplacement. It usually causes a lot of fear in the employees.

EQ is a crucial skill for all the people handling outsourcing.

You are in the right direction. Add lot of questions on empathic listening, striving for win win outcomes and courageous communication while being considerate.
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#2

Postby Bryant005 » Fri Apr 18, 2014 7:27 am

sheik23 wrote:Hello,

I am an MBA Student at the University of Mauritius doing my final year. As
part of my MBA program,I must submit a Dissertation by the end of this
August 2014. The title of my project is:

THE IMPACT OF EMOTIONAL INTELLIGENCE ON COMMUNICATION IN A BUSINESS PROCESS OUTSOURCING ORGANISATION OF MAURITIUS

Also, the Research Question and Objectives that I have been able to derive
are as:

*Research Question:*

How can emotional intelligence competencies benefit the payroll agent in
communicating with the organisation's clients?

*Research Objectives:*

· To identify the communication skills of the payroll agent in the business process outsourcing department of the company.

· To determine the impact of emotional intelligence in delivering quality services to clients.

· To determine how emotional intelligence competencies can be
supportive to agents during the communication process with their clients.

· To recommend a list of additional skills to better equip agents
in managing their clients.

For my survey, I will need to design a questionnaire based on the above
objectives.


Can anyone have an overview of it and let know if I am in the good
direction and what types of questions should I be asking to my sample
population for this dissertation?

Many thanks is advance


Thanks for sharing.
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#3

Postby Up up and away » Tue Jun 24, 2014 3:00 pm

Shouldn't you ask your tutors it's what they are paid for.

Brb just gonna do your degree for you...
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#4

Postby aventura_psych » Fri Sep 19, 2014 8:32 pm

great post. interesting.
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#5

Postby Todd » Sun Mar 15, 2015 10:31 am

At the end of the day all business revolves around communication a solution to a customers problem. Good EQ to understand inside of a customers dilemma, and to communicate how you can provide a solution is the absolute key.
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#6

Postby DianaCamomile » Wed Dec 02, 2015 10:41 am

You're going the right way!
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#7

Postby Introspectah » Wed Dec 02, 2015 3:25 pm

What function does emotional intelligence have in your relation to others?
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